North Specs Labs ships research materials to laboratories, universities and research institutions. This policy forms part of our Terms of Use.
1. Where we ship
We ship across Canada and, for selected products, internationally. Some materials are restricted or prohibited in some jurisdictions. We may decline to ship a product to a destination where import would be unlawful or where the carrier will not accept it.
Deliveries are made to the address supplied at checkout. We recommend an institutional or laboratory address with a person available to receive and store the shipment correctly. We are not responsible for loss, degradation or misdelivery arising from an address that is unattended, incorrect or incomplete.
2. Order review before dispatch
Every order is reviewed to confirm research use before it is dispatched, as set out in the Research Use Only Policy. This review normally completes within one business day. Orders requiring additional verification take longer, and we will contact you where we need more information.
3. Dispatch times
Orders placed before 14:00 ET on a business day are normally dispatched the same or next business day once order review has completed. Orders placed at weekends or on public holidays are processed the next business day.
Dispatch times are estimates and not guarantees. We are not liable for delays caused by carriers, customs inspection, weather, industrial action or other events outside our reasonable control.
4. Cold chain and packaging
Lyophilised peptides are shipped in stability-protected packaging appropriate to the product and the destination. Where a product requires temperature control in transit, it is packed with the necessary coolant and insulation.
Lyophilised material is stable at ambient temperature for the duration of normal transit. A shipment that arrives warm to the touch is not, by itself, evidence that the product is compromised. On receipt you should inspect the packaging, confirm the contents against the packing list, and transfer the product to the storage conditions stated on the product page and certificate of analysis without delay.
5. Shipping charges and free-shipping threshold
Shipping is calculated at checkout based on destination, weight and service level. Orders above the published threshold qualify for free standard shipping within Canada. Expedited services are charged at cost. International charges exclude duties, taxes and brokerage.
6. Tracking
A tracking number is emailed when your order is dispatched. Tracking may take several hours to become active with the carrier. Order status is also visible in your account.
7. Customs, duties and import responsibility
For international shipments you are the importer of record. You are responsible for determining whether the product may lawfully be imported into your jurisdiction, for obtaining any permit or licence required, and for paying all duties, import taxes, brokerage and handling charges assessed by the destination authority.
Where a shipment is delayed, seized, detained, returned or destroyed by a customs or regulatory authority, you bear the loss and no refund is due. We do not undertake to declare shipments other than accurately and completely.
8. Delivery, title and risk
Title and risk of loss pass to you on delivery to the address you provided, or to your nominated carrier where you arrange collection.
9. Non-delivery, damage and shortage
Inspect every shipment on arrival. Report to [email protected]:
- Visible damage or a broken vial: within 48 hours of delivery, with photographs of the outer packaging, inner packaging and the affected vial.
- Shortage or incorrect item: within 5 business days of delivery, with photographs of the packing list and the items received.
- Non-delivery where tracking shows delivered: within 7 business days of the tracking event.
- Non-arrival where tracking has not updated: after 10 business days domestic, or 21 business days international.
Claims outside these windows may be refused because the carrier's own claim period will have expired.
10. Refused and undeliverable shipments
Where a shipment is refused at delivery, or is returned because the address was wrong or nobody collected it, we may deduct the outbound and return shipping cost from any refund. Product returned to us outside validated storage conditions cannot be restocked and is not refundable.
11. Contact
Shipping and delivery enquiries: [email protected]